South Coast Movers - Reviews

Real-time Customer Service (page 5)

This is a small portion of real-time planning with South Coast Movers and our customers along with stamped dates and time. These are a few of our customers that we have communicated with via text. Everyone can't be on their phones planning personal services or talking over the phone and being at their place of employment so we make it as convenient as possible to plan your move with our moving company.

South Coast Movers also gives verbal move quotes and book moves over the phone. After we give a verbal move quote, we follow up with a texted move quote or most of the time we just send out an email with an estimate and move confirmations.

     SOUTH COAST MOVERS

     CUSTOMER

Julie S
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     Pic of julie S furniture to be moved. Sofa, chair, ottoman only.

9/25/17 12:51 PM

    I forgot to give you the move date. Just need it out before October 9.

9/25/17 12:57 PM

     Julie, I am sure we can find a Harvey survivor that will appreciate this furniture. Is there a exact date you need the furniture removed?

9/25/17 12:57 PM

     By October 9th. There are off white slipcovers for it if they hate red.

9/25/17 12:58 PM

     That is fine, we'll keep you on our radar but look at the 6th or 7th of Oct. I will update exact day and time to see if it will work for you.

9/25/17 1:00 PM

     Both work. Will wait to hear from you.

9/25/17 1:01 PM

     Great, have a nice day!

9/25/17 1:03 PM

     Julie, South Coast Movers. Will 10-7-17 work for you?

10/4/17 2:11 PM

     Yes, cash or credit card? How much?

10/4/17 2:16 PM

     Ok, I'll get back with an exact time frame. Credit or cash either one. Your quote was $80. We still have to pay our movers to deliver donated furniture and thank you.

10/4/17 2:20 PM

       No. Thank YOU. I'll be home all day. Come when you can.

10/4/17 2:28 PM

     Ok but I'll make sure they give you at least a 1/2hr call or text before they get out to your place.

10/4/17 2:29 PM

     Thanks

10/7/17 9:38 AM

     GM Julie, South Coast Movers. Can we swing a crew by about 11 am today?

10/7/17 9:37 AM

     Great!....Thank you!

10/7/17 9:40 AM

Tobby
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     Tobby, South Coast Movers. I got your move info and we can get you in this Fri. Between 10-12 Let me know if that will work.

9/12/17 1:49 PM

     We had asked for Saturday the 30th...anytime would be fine for that day...we preferred morning.

9/12/17 1:52 PM

     You sure did, let's do the 30th between 9 and 11 if that time slot is okay.

9/12/17 1:54 PM

     Perfect...thanks!

9/12/17 1:55 PM

     Tobby, are we still on for your move this Saturday?

9/26/17 8:54 AM

     Yes we are good to go

9/26/17 9:12 AM

     Hello Toby, South Coast Movers. Just a follow up to see if our service and move quote was in line to what you had expected it to be.

10/3/17 2:58 PM

     Definitely...great job!!!

10/3/17 3:38 PM

Linda
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     Linda, South Coast Movers. Are we still on for your 9-29-17 move?

9/25/17 3:07 PM

     Yes. Do I pay w/credit card or can I pay Cash? No twin beds moved today.

9/25/17 5:19 PM

     OK, cash would be great. Your movers can take off the cost for the beds or move something in place of them. Either way you are all set for 9-29-17 between 9-11am. Your movers will call or text you 1/2hr before they get out to your place.

9/25/17 5:36 PM

     Thank you

9/25/17 5:37 PM

     You are welcome, we'll take care of you Fri. Have a great evening!

9/25/17 5:39 PM

     You too

9/25/17 5:40 PM

     FYI... the name of apts has changed to Brazos Ranch. Sign went up today. See your guys on Friday morning!

9/28/17 11:12 PM

     Thanks for the heads up. Your movers will call or text you 1/2 hr before they get there but just expect them between 9-11am

9/29/17 8:38 AM

     Gate code is 4700.

9/29/17 10:30 AM

     Linda, South Coast Movers. Just a follow up to see if your move quote was in line with your actual cost and to see if your movers gave you a professional move that you had expected...any input would be great!

9/29/17 6:08 PM

     Thank you for checking. All was good.... they definitely got the job done quickly and professionally. Quote was point on. Thank you and I will be referring you to others.

9/29/17 6:53 PM

Dana S (Multiple moves)
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     Hi Dana, South Coast Movers. Glad we were of help on your last two moves. We don't have POD's none to be found in Houston BUT we can get you moved to a local storage near you. Call a Public Storage or Private Mini Storage.

9/8/17 9:00 AM

     Dana, South Coast Movers. I can get your same crew back out Friday but the earliest they can get out would be between 11-1pm. Let me know if that will work for you.

9/13/17 5:17 PM

     Yes. That will work.

9/13/17 6:26 PM

     OK, we'll get out there and take care of your move. Will you need packing or just moving to the storage on that day? Sorry for the texting but we are extremely busy

9/13/17 6:33 PM

     Thanks, just moving!

9/13/17 6:33 PM

     OK, we'll be out and take care of the move but make sure you take your movers through the house and get a box count for the pack out to come at a later date.

9/13/17 6:44 PM

     Good idea

9/13/17 6:45 PM

     No worries, we'll be there and take care of it until you are back on track...Have a good evening! One day at a time. We are together Texas strong!

9/13/17 6:50 PM

     Thanks. Appreciate all you do.

9/13/17 7:00 PM

     Good morning, your same crew should be out there right about 10am

9/16/17 8:46 AM

     Great. Thanks

9/16/17 8:47 AM

3RD MOVE

     GM Dana, can you send your storage address along with your new home address? We do have you down for a pack out this Friday.

9/19/17 10:31 AM

       Got your vmail. Your movers should be there right about 10am to pack. I'll look at the 29th for your move also and will update you asap.

9/22/17 8:02 AM

     Hi Dana, O***a will set up your move Monday. She will have all of your move info for the 29th. Have a great day, we appreciate your business.

9/23/17 1:10 PM

     Thanks!

9/23/17 1:23 PM

Carmen J
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     Carmen, South Coast Movers. Your move confirmation was sent here:
here: crj********@yahoo.com

8/22/17 5:30 PM

     Carmen, South Coast Movers. Yes we are still good for your 9-18- 17 move between 9-11am this monday.

9/15/17 1:47 PM

     Thanks

9/15/17 1:47 PM

     Your movers will call or text you 1/2hr before they get out to your place but just expect them between 9-11. Have a nice weekend!

9/15/17 1:53 PM

     Ok.

9/15/17 1:54 PM

     Good morning Carmen, your movers should be there right about 10am OK?? And is there a gate code?

9/18/17 8:17 AM

     If they call my phone number I can give access from it. I'll be looking out for them at 955

9/18/17 8:19 AM

     OK, I'll have them call you right before they get to your place.

9/18/17 8:21 AM

     Thanks

9/18/17 8:21 AM

     Carmen, just a follow up on your service. I hope our guys worked diligently to catch up that 1/2hr delay that started at 1030. Still within your 9-11am window.

9/18/17 4:19 PM

     All was fine. The guys left there blanket at the apt. I will drop it by your office on Friday.

9/21/17 3:41 PM

     Nice to hear all went well. Keep the pad for your TV next time. Their set of pads are do to be replace very soon. Have a great evening!

9/21/17 4:47 PM

Stephan A
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     South Coast Movers confirming a move for 9-15-17 between 9- 11am. Your movers will call/text you 1/2hr before they get out to you apartment. I need your move to address and is there a gate code on the P/U?

9/12/17 6:53 PM

     Unsure of gate code, will find out tomorrow, move to address is ***3 seagler rd apt 1***

9/12/17 7:53 PM

     No, this is a gate code to your present address. They will follow you over to your new place.

9/12/17 7:56 PM

     No gate code atm as gate is open cause of the flooding. But if closed KEY 0***01

9/12/17 11:04 PM

     Stephen, South Coast Movers. Are we still on for your move between 9-11 this morning?

9/15/17 7:43 AM

     Yes please

9/15/17 7:47 AM

     OK, your movers should be there right about 9am

9/15/17 7:49 AM

     Stephen, South Coast Movers. Just a follow up on your service with our company to see if your quote was as expected and your movers worked fast and professionally.

9/18/17 4:23 PM

     Yeah they did good, was priced fair. Not sure his name but the hispanic guy busted his butt the whole time. Was impressed.

9/18/17 5:10 PM

     Thanks for the input, the other mover was covering, securing your furniture and off-loading it to his co-worker most of the time. We have a good efficient system.

9/18/17 5:51 PM

Abby
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     Abby, South Coast Movers. Can we pull your move up to a 9-11am slot? We are extremely busy and don't want to overlap moves.

9/13/17 6:55 PM

     Any chance 930? I have a big work call at 9.

9/13/17 6:57 PM

     Can we do 930am sharp?

9/13/17 7:00 PM

     Yes or if you come before 9 and can start. I just have to hop on a call at 9 and can't be answering the door or talking etc. so either need to come before the call starts or after which it ends at 930

9/13/17 7:01 PM

     Let's just give you a cushion and do this at 10am...good?

9/13/17 7:03 PM

     That's fine too. If you need to reschedule day just let me know as well.

9/13/17 7:03 PM

     No, we are good for 10am. Your movers will call or text you 1/2hr before they get out to your place.

9/13/17 7:04 PM

     Abby, South Coast Movers. Just a follow up to see if our company gave you the professional service your referred friends told you of.

9/18/17 4:28 PM

     Yep. They were awesome!

9/18/17 4:28 PM

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South Coast Movers - Reviews

Real-time Customer Service (page 5)

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